Refund policy
Refund Policy
At Velnora, we want you to be completely satisfied with your purchase.
Refunds We offer refunds within 30 days of delivery in the following cases:
- Item arrived damaged or defective
- Wrong item was received
- Item never arrived
To request a refund, contact us at nextgenthread946@gmail.com with your order number and a photo of the issue. Once approved, refunds are processed within 10-15 business days to your original payment method.
No Returns Required Due to the nature of our shipping process, we do not require you to return the item. Simply contact us and we'll make it right.
Non-Refundable Cases We do not offer refunds for:
- Change of mind
- Incorrect address provided by the customer
- Delays caused by customs or shipping carriers
For any questions, contact us at nextgenthread946@gmail.com.